Privacy policy

NSI Security — A Division of NSI Surveillance Inc.

Last Updated: July 18, 2026

NSI Security, a division of NSI Surveillance Inc. (“NSI Security,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you visit nsi-security.com, create an account, request a quotation, place an order, communicate with our team, subscribe to marketing communications, or otherwise interact with our website and services (collectively, the “Services”).

Our online store is powered by Shopify. By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect or Process

The personal information we collect depends on how you interact with our Services. We may collect or process the following categories of information:

  • Contact information: Your name, company name, billing address, shipping address, email address, and telephone number.
  • Order and transaction information: Products viewed, added to a cart, purchased, returned, exchanged, cancelled, quoted, or requested.
  • Payment information: Payment method, billing information, transaction status, and other payment-related details. Payment card information is generally processed by Shopify or our authorized payment processors rather than stored directly by NSI Security.
  • Account information: Username, password, account settings, preferences, saved addresses, and account activity.
  • Customer-support information: Information included in emails, contact forms, telephone calls, return requests, warranty inquiries, technical-support requests, quotations, and other communications.
  • Product and equipment information: Product model numbers, serial numbers, photographs, diagnostic information, system details, firmware information, and compatibility information provided in connection with an order, return, warranty inquiry, or technical-support request.
  • Device and technical information: Internet Protocol (IP) address, browser type, device type, operating system, network connection, unique device identifiers, and similar technical information.
  • Usage information: Information about how you access, browse, search, and interact with our website, products, pages, features, advertisements, and communications.
  • Marketing preferences: Newsletter subscriptions, communication preferences, promotion responses, and advertising choices.
  • Fraud-prevention and security information: Information used to authenticate transactions, prevent fraud, protect accounts, and maintain website and payment security.

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: When you place an order, create an account, request a quotation, submit a contact form, communicate with us, request support, or otherwise provide information.
  • Automatically through the Services: Through cookies, pixels, local storage, server logs, analytics tools, and similar technologies when you use our website.
  • From Shopify and service providers: When they process transactions, host our website, provide analytics, arrange shipping, support marketing, or perform other services on our behalf.
  • From business partners and third parties: Such as manufacturers, distributors, shipping carriers, payment processors, fraud-prevention providers, advertising partners, and publicly available sources.

3. How We Use Personal Information

We may use personal information for the following purposes:

Provide and Operate the Services

  • Process and fulfill orders;
  • Process payments and transaction authorizations;
  • Create and manage customer accounts;
  • Prepare and respond to quotation requests;
  • Arrange shipping, delivery, pickup, returns, and exchanges;
  • Provide order confirmations, invoices, tracking information, and account notices;
  • Provide customer service and technical assistance; and
  • Maintain and improve our website, products, services, and customer experience.

Returns, Warranty Assistance, and Product Support

  • Review Return Merchandise Authorization (RMA) requests;
  • Verify purchases, serial numbers, and product eligibility;
  • Investigate shipping damage, shortages, defects, or compatibility concerns;
  • Coordinate eligible warranty inquiries with manufacturers or suppliers;
  • Provide troubleshooting and product-support assistance; and
  • Prevent return fraud, product substitution, and warranty abuse.

Marketing and Advertising

  • Send newsletters, promotions, product updates, and special offers;
  • Personalize website content and product recommendations;
  • Measure the effectiveness of advertisements and marketing campaigns; and
  • Display relevant advertising, subject to applicable law and your privacy choices.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

Security and Fraud Prevention

  • Authenticate accounts and transactions;
  • Detect, investigate, and prevent fraud, theft, abuse, and unauthorized activity;
  • Protect our customers, business, website, payment systems, and service providers;
  • Enforce our Terms of Service and other policies; and
  • Maintain transaction, shipment, and product-identification records.

Legal and Business Purposes

  • Comply with applicable laws, regulations, court orders, and legal process;
  • Respond to lawful requests from government or regulatory authorities;
  • Establish, exercise, or defend legal claims;
  • Maintain business, accounting, tax, and transaction records; and
  • Protect our rights, property, safety, customers, employees, and business partners.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, analytics tools, and similar technologies to operate the website, remember your preferences, keep items in your cart, understand website usage, improve performance, prevent fraud, and support advertising.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality, account access, shopping-cart features, or checkout.

Where required by law, you may be provided with additional choices regarding non-essential cookies, targeted advertising, or the sale or sharing of personal information.

5. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business, provide the Services, complete transactions, protect our rights, or comply with law.

Recipients may include:

  • Shopify: Our ecommerce platform and website-service provider.
  • Payment processors and financial institutions: To authorize, process, verify, and secure payments and refunds.
  • Shipping carriers and fulfillment providers: To deliver, track, redirect, investigate, or return shipments.
  • Manufacturers, suppliers, and distributors: To confirm product availability, process special orders, verify warranties, provide technical support, or resolve product issues.
  • Technology and service providers: Such as website hosting, data storage, analytics, cybersecurity, customer service, email, marketing, accounting, and business-software providers.
  • Advertising and marketing partners: To measure campaigns, provide relevant advertising, and support marketing activities, subject to applicable law.
  • Professional advisers: Such as attorneys, accountants, insurers, auditors, and consultants.
  • Government authorities and legal parties: When disclosure is required by law, legal process, court order, regulatory request, or to protect legal rights and safety.
  • Business-transfer parties: In connection with a merger, financing, acquisition, restructuring, sale of assets, bankruptcy, or other business transaction.
  • Other parties at your direction: When you request, authorize, or consent to the disclosure.

We do not disclose personal information to third parties for purposes unrelated to our legitimate business operations except as permitted or required by law.

6. Relationship with Shopify

Our online store and Services are hosted and supported by Shopify. Shopify collects and processes personal information to provide, operate, secure, and improve the ecommerce services used by NSI Security.

Shopify may process information about your interactions with our store and other Shopify-powered stores in accordance with its own policies.

To learn more, review the Shopify Consumer Privacy Policy .

You may also submit certain privacy requests through the Shopify Privacy Portal .

7. Third-Party Websites and Services

Our Services may contain links to websites, applications, platforms, or services operated by third parties.

We are not responsible for the privacy, security, accuracy, availability, or content of third-party services. Your use of third-party services is governed by the applicable third party’s terms and privacy policies.

We encourage you to review the privacy policies of third-party websites before providing personal information.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no website, payment system, network, storage system, transmission method, or security measure is completely secure. We cannot guarantee absolute security.

Please do not send payment-card information, account passwords, or other highly sensitive information through unsecured email or other unsecured communication channels.

You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us if you suspect unauthorized account access.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

  • Maintaining your account;
  • Processing and documenting transactions;
  • Providing customer service and technical support;
  • Handling returns, refunds, disputes, and warranty inquiries;
  • Meeting legal, accounting, tax, insurance, and recordkeeping requirements;
  • Preventing fraud and protecting our business; and
  • Establishing, exercising, or defending legal claims.

Retention periods may vary based on the type of information, the nature of our relationship with you, applicable legal requirements, and legitimate business needs.

10. Children’s Privacy

Our Services are intended for businesses and adults and are not directed toward children.

We do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided personal information to us, please submit a request through our Contact Us page so we can review and, where appropriate, delete the information.

11. Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have one or more of the following rights:

  • Right to access or know: Request information about the personal information we collect, use, disclose, sell, or share.
  • Right to obtain a copy: Request a copy of certain personal information we maintain about you.
  • Right to correct: Request correction of inaccurate personal information.
  • Right to delete: Request deletion of certain personal information, subject to legal and business exceptions.
  • Right to portability: Request personal information in a portable format where required by law.
  • Right to opt out: Opt out of certain targeted advertising, sale, or sharing of personal information where applicable.
  • Right to limit certain uses: Request limits on certain processing of sensitive personal information where applicable.
  • Right to appeal: Appeal certain decisions regarding a privacy request where applicable.
  • Right to non-discrimination: Exercise applicable privacy rights without unlawful discrimination.

You may manage certain privacy choices through the Your Privacy Choices page, where available.

You may also submit a privacy request through our Contact Us page.

To protect your information, we may need to verify your identity before processing a request. We may also request information necessary to locate your records and confirm that the request relates to you.

Where permitted by law, you may use an authorized agent to submit a request. We may require proof that the agent is authorized to act on your behalf.

12. Communication Preferences

You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in the email.

Even after opting out of marketing communications, we may continue to send non-promotional communications relating to orders, transactions, accounts, security, product support, legal notices, and customer-service requests.

13. International Data Transfers

We and our service providers may transfer, store, or process personal information in countries other than the country in which you live.

Where required by applicable law, appropriate safeguards may be used for international transfers, including recognized contractual protections such as standard contractual clauses.

14. Complaints

If you have concerns about how we collect, use, disclose, or protect personal information, please submit your concern through our Contact Us page.

Depending on your location, you may also have the right to file a complaint with a local privacy or data-protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technologies, legal obligations, or other operational requirements.

When changes are made, the revised policy will be posted on this page and the “Last Updated” date will be changed accordingly.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions regarding this Privacy Policy, wish to exercise a privacy right, or require assistance with an account, order, Return Merchandise Authorization (RMA), warranty inquiry, shipping issue, product compatibility, or technical-support request, our Customer Support team is here to help.

Preferred Method of Contact

For the fastest and most efficient service, please submit your request through our Contact Us page.

Our online contact form allows you to provide important information such as your order number, product serial number, photographs, and a detailed description of your request. This enables our team to review your inquiry before responding and helps us provide faster, more accurate assistance.

Our Contact Us page is the preferred method for:

  • Privacy and account questions;
  • Requests to access, correct, or delete personal information;
  • General product inquiries;
  • Order support;
  • Product compatibility questions;
  • Return Merchandise Authorizations (RMA);
  • Warranty assistance;
  • Shipping and delivery questions; and
  • Technical support.

We strive to respond to Contact Us requests within one business day. Response times may vary during weekends, holidays, product launches, or periods of unusually high inquiry volume.

If your matter requires immediate assistance, you may also contact our Customer Support team during normal business hours.

NSI Security
A Division of NSI Surveillance Inc.

Customer Support:
(856) 317-0600

Email:
sales@nsi-security.com

Business Address:
1502 Route 38
Cherry Hill, NJ 08002

Business Hours:
Monday–Friday: 9:00 AM–6:00 PM Eastern Time

Please have your order number or product serial number available when contacting us to help us assist you more efficiently.