Shipping policy

NSI Security — A division of NSI Surveillance Inc.

Last updated: May 26, 2026

We work hard to process and ship orders as quickly and securely as possible. Please review our shipping policy below for order processing times, delivery expectations, tracking information, and shipping-related responsibilities.

Order Processing Time

Most orders are processed within 1–3 business days after payment has been confirmed. Orders are processed Monday through Friday, excluding weekends and holidays.

  • Orders placed after business hours may begin processing the next business day.
  • Large orders, special-order items, or custom-configured products may require additional processing time.
  • If there is a delay, we will contact you using the email or phone number provided with your order.

Shipping Methods and Carriers

We ship using trusted carriers based on the order size, product type, destination, and shipping service selected at checkout.

Standard Shipping: Used for most regular orders. Delivery time depends on the carrier and destination.

Expedited Shipping: Expedited options may be available at checkout or by request before placing your order.

Shipping Rates

Shipping costs are calculated based on the order weight, package size, shipping method, and destination. The final shipping cost will be displayed at checkout before payment is completed.

  • Additional shipping charges may apply for oversized, heavy, special-order, or bulk items.
  • If a shipping rate appears incorrect, please contact us before placing your order.

Delivery Time

Delivery times vary depending on the shipping method, carrier, and delivery location. Estimated delivery times are not guaranteed unless a guaranteed shipping service is selected and confirmed.

Important: NSI Security is not responsible for carrier delays caused by weather, holidays, high shipping volume, incorrect addresses, delivery restrictions, or other events outside of our control.

Tracking Information

Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow time for the carrier tracking system to update after the label is created.

  • Tracking is provided for most shipped orders.
  • Some tracking numbers may take up to 24 hours to show movement with the carrier.

Signature Requirement

Some orders may require a signature upon delivery, especially high-value items, security equipment, recorders, cameras, bulk orders, or orders shipped to commercial locations.

Notice: If a signature is required and no one is available to receive the package, the carrier may attempt redelivery or hold the package at a carrier location.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping address carefully before submitting your order.

  • NSI Security is not responsible for delays or lost shipments caused by incorrect or incomplete addresses.
  • If a package is returned due to an incorrect address, additional shipping fees may apply to reship the order.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible so we can assist with the claim process.

  • Keep the product, original packaging, shipping box, and all packing materials.
  • Take clear photos of the damaged box, packing materials, shipping label, and product.
  • Contact us at sales@nsi-security.com or call 856-317-0600.

Lost or Missing Packages

If tracking shows that your package was delivered but you did not receive it, please first check with household members, neighbors, building management, mailroom staff, or the carrier.

Important: Once a carrier marks a package as delivered, NSI Security may need to open a carrier investigation. Replacement or refund decisions are reviewed case by case after the carrier investigation is completed.

Local Pickup

Local pickup may be available by appointment or when offered at checkout. Please wait for confirmation before arriving to pick up your order.

Pickup Address:
NSI Security
1502 Route 38
Cherry Hill, NJ 08002
USA

Contact Us

Have a question about shipping? We’re here to help.

Email: sales@nsi-security.com
Phone: 856-317-0600
Business Hours: Monday–Friday, 9:00am–6:00pm ET

Notice: This Shipping Policy is subject to change without notice. Please review it before making a purchase.