Terms of service

Terms of Service & Conditions of Sale

NSI Security — A Division of NSI Surveillance Inc.

Last Updated: July 18, 2026

Welcome to NSI Security, a division of NSI Surveillance Inc. These Terms of Service & Conditions of Sale (“Terms”) govern your access to and use of our website, products, services, quotations, and purchases.

By accessing our website, creating an account, requesting a quotation, placing an order, or purchasing products from NSI Security, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree to these Terms, please do not use our website or purchase products from NSI Security.

1. About NSI Security

NSI Security is a Professional Security, Surveillance & Networking Technology Distributor serving residential, commercial, industrial, educational, government, and professional customers throughout the United States.

We distribute professional technology products, including IP cameras, network video recorders (NVRs), video management systems (VMS), PoE switches, networking equipment, wireless networking products, storage solutions, surveillance accessories, and related technology products.

Unless specifically agreed to in writing, NSI Security supplies products only and does not provide installation services, structured cabling, system programming, network engineering, or on-site configuration services.

Our goal is to provide high-quality products, accurate information, and responsive customer service. If you have questions regarding product selection, compatibility, or system design, we encourage you to contact us before placing your order.

2. Website Use

You agree to use our website only for lawful purposes and in accordance with these Terms.

You may not:

Attempt to gain unauthorized access to our systems, accounts, networks, or customer information;
Upload, transmit, or distribute viruses, malware, malicious scripts, or other harmful code;
Copy, scrape, reproduce, republish, or distribute website content without prior written permission;
Use automated tools, bots, crawlers, or scripts that interfere with the normal operation of our website;
Submit false, misleading, fraudulent, or unauthorized information;
Impersonate another person, company, or organization;
Attempt to circumvent website security, payment security, access restrictions, or fraud-prevention controls; or
Use our website in violation of any applicable law, regulation, or third-party right.

We reserve the right to suspend, restrict, or terminate access to our website if we reasonably believe these Terms have been violated.

3. Orders & Acceptance

All orders are subject to review and acceptance by NSI Security.

Submission of an order, purchase order, payment, or quotation approval does not guarantee acceptance, product availability, or shipment.

NSI Security reserves the right to refuse, cancel, delay, or limit any order for reasons including, but not limited to:

Pricing, data-entry, or typographical errors;
Product unavailability, allocation, backorder, or manufacturer discontinuation;
Payment authorization issues;
Suspected fraud, identity theft, or unauthorized transactions;
Incomplete, inaccurate, or unverifiable customer information;
Compliance with applicable laws, sanctions, regulations, or manufacturer restrictions;
Errors in product descriptions, specifications, images, or supplier information; or
Orders that appear intended for unauthorized resale, export, or prohibited use.

If an order is cancelled after payment has been received, any applicable refund will generally be issued to the original payment method unless otherwise agreed in writing.

4. Pricing & Quotations

All prices are stated in U.S. Dollars unless otherwise indicated.

Written quotations are generally valid for 30 days, unless a different validity period is stated on the quotation.

Prices, freight charges, taxes, availability, delivery estimates, and manufacturer specifications are subject to change without notice.

Changes may result from factors including:

Manufacturer or supplier price increases;
Tariffs, duties, or regulatory fees;
Freight and fuel costs;
Supply chain disruptions;
Product shortages or allocation;
Currency fluctuations;
Manufacturer product revisions; or
Other market conditions outside our reasonable control.

NSI Security is not obligated to honor pricing errors caused by typographical mistakes, technical issues, website errors, manufacturer data, supplier information, or unauthorized discount use.

5. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, compatibility information, availability, and pricing are accurate. However, manufacturers may revise products, packaging, software, firmware, accessories, and features without prior notice.

Accordingly:

Specifications may change without notice;
Product images may differ from the actual product;
Packaging, labeling, and included accessories may change;
Firmware versions may differ from those shown or described;
Software and mobile applications may be updated, replaced, or discontinued;
AI features, cloud services, integrations, and supported functions may change over time; and
Manufacturer documentation will control in the event of a material product specification conflict.

Unless expressly stated otherwise, product photographs and illustrations are provided for general reference only.

Customers are responsible for reviewing current manufacturer documentation and verifying that products are suitable for their intended application before purchasing.

6. Professional-Grade Products

Many products sold by NSI Security are professional-grade surveillance, networking, storage, and video-management products that require technical knowledge for proper design, installation, configuration, operation, and maintenance.

Professional installation and configuration are recommended where appropriate.

Customers are responsible for ensuring that purchased products meet their:

Application requirements;
Network environment;
Bandwidth requirements;
Storage capacity and retention requirements;
Power and PoE requirements;
Environmental and mounting requirements;
Software, firmware, and licensing requirements; and
Compatibility needs.

If you are unsure which products are appropriate for your project, we encourage you to contact our team before making a purchase.

7. Installation, Configuration & System Responsibility

Unless installation services are separately agreed to in a signed written agreement, NSI Security acts solely as a product supplier and technology distributor.

Customers are responsible for:

Product installation, mounting, and placement;
Structured cabling, electrical work, grounding, and surge protection;
Programming and configuration;
Network design and configuration;
Internet connectivity and bandwidth;
Firmware, software, and security updates;
Password management and account security;
User permissions and account administration;
Cybersecurity practices and remote-access security;
Data backups, recordings, and retention management;
Ongoing system testing and maintenance; and
Compliance with applicable building, electrical, fire, privacy, surveillance, recording, and local codes or laws.

Installation errors, improper wiring, configuration mistakes, network issues, inadequate storage, incorrect product selection, or improper setup do not constitute product defects and are not grounds for warranty coverage or return unless otherwise required by applicable law.

8. Third-Party Compatibility

Compatibility between products, software, cloud services, and equipment from different manufacturers cannot be guaranteed.

Third-party cameras, recorders, switches, routers, wireless equipment, servers, software, mobile applications, cloud platforms, and accessories may require additional configuration and may not operate as plug-and-play devices.

Compatibility may be affected by factors including:

ONVIF profile and feature support;
Firmware and software versions;
Codec compatibility;
Camera resolution and frame rate;
Main-stream and sub-stream settings;
Audio and video formats;
Recorder decoding and bandwidth limits;
Network topology and configuration;
Licensing requirements;
Manufacturer revisions or updates; and
Discontinued third-party support.

Customers are responsible for verifying compatibility before placing an order. General guidance provided by NSI Security does not constitute a guarantee of compatibility unless specifically confirmed in writing for the complete proposed system.

9. Returns & Refunds

Returns are governed by our Return & Refund Policy. A valid Return Merchandise Authorization (RMA) issued by NSI Security is required before any product may be returned.

For quality control, warranty validation, inventory management, product authentication, and fraud-prevention purposes, NSI Security records product serial numbers and other identifying information before shipment.

All returned products are verified against our order and shipment records.

Products returned with altered, removed, defaced, missing, unreadable, or mismatched serial numbers or identification labels may be refused and may not qualify for a refund, exchange, replacement, or warranty service.

Do not write on, tape, or attach shipping labels directly to the manufacturer’s retail packaging. Products returned with damaged, marked, taped, or altered manufacturer packaging may be subject to additional restocking fees or may be refused if they can no longer be sold as new.

Returned products must include all original accessories, manuals, power adapters, mounting hardware, cables, antennas, licenses, software, documentation, and packaging.

Missing items, damaged packaging, or incomplete returns may result in a reduced refund, additional charges, or denial of the return.

Eligible returns that are not the result of an error by NSI Security, verified shipping damage, or an approved defective-product claim may be subject to a restocking fee of up to 20%.

10. Our Commitment to You

At NSI Security, we value long-term customer relationships built on trust, transparency, and professional service.

We strive to provide accurate product information, competitive pricing, and responsive customer support. If you have questions before placing an order, our team is available to help you review product selection, compatibility, storage, networking, and technical requirements.

Product recommendations are based on the information provided by the customer. Customers remain responsible for confirming final project requirements, site conditions, applicable codes, and system suitability.

11. Payment Terms

Payment is due at the time of purchase unless otherwise agreed to in writing.

For commercial orders, project-based sales, special-order products, custom-configured equipment, non-stock products, or large transactions, NSI Security may require a deposit, partial payment, or full payment before processing the order.

Unless otherwise agreed to in writing, deposits become non-refundable once:

An order has been accepted;
Products have been ordered from a manufacturer or supplier;
Inventory has been allocated specifically for the customer;
Custom configuration or preparation has begun; or
Non-cancellable costs have been incurred.

Orders may be delayed, suspended, or cancelled if payment authorization cannot be obtained or if payment is not received when due.

Customers are responsible for applicable taxes, duties, freight charges, payment processing charges, collection costs, and other amounts stated on the applicable order, invoice, or quotation.

12. Shipping, Delivery & Risk of Loss

Shipping and delivery are governed by our Shipping Policy.

Shipping dates, delivery estimates, freight schedules, and product availability are provided in good faith but are not guaranteed.

To the extent permitted by applicable law, title and risk of loss pass to the customer upon delivery of the shipment to the carrier.

NSI Security is not responsible for shipping delays caused by:

Shipping carriers or freight companies;
Weather or natural disasters;
Customs, inspections, or government action;
Labor disputes or transportation interruptions;
Supplier or manufacturer delays;
Product allocation or shortages;
Incorrect or incomplete delivery information provided by the customer; or
Other circumstances beyond our reasonable control.

Customers are responsible for inspecting shipments promptly and reporting shipping damage, shortages, or incorrect items in accordance with our Return & Refund Policy.

13. Force Majeure

NSI Security shall not be liable for delay, interruption, or failure to perform resulting from circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters, fire, flood, earthquake, or severe weather;
Pandemics, epidemics, or public health emergencies;
Government actions, regulations, sanctions, or restrictions;
Acts of war, terrorism, civil unrest, or public disorder;
Labor disputes, strikes, or transportation interruptions;
Utility, internet, telecommunications, or data-center outages;
Cybersecurity incidents or system disruptions;
Supplier shortages, manufacturer delays, or product allocation;
Freight, customs, port, or carrier disruptions; or
Other events beyond our reasonable control.

Performance will be suspended for the duration of the applicable event, and NSI Security will make reasonable efforts to resume normal operations when practical.

14. Intellectual Property

Website content, including text, graphics, logos, icons, photographs, videos, page layouts, product descriptions, software, downloadable materials, and documentation, is owned by NSI Security, its licensors, or the applicable manufacturers and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, republish, modify, distribute, display, sell, license, scrape, or commercially use website content without prior written permission from NSI Security or the applicable rights holder.

Manufacturer names, trademarks, logos, photographs, and product materials remain the property of their respective owners and are used for product identification and informational purposes.

15. Warranty Information

Unless expressly stated otherwise, warranty coverage is provided by the original product manufacturer and is subject to the manufacturer’s applicable warranty terms, conditions, limitations, exclusions, and service procedures.

NSI Security does not manufacture the products sold through our website and does not modify, extend, replace, or override manufacturer warranty terms.

NSI Security may assist customers with eligible warranty questions or claims; however, the manufacturer may require troubleshooting, proof of purchase, photographs, diagnostic information, product registration, repair, or direct warranty processing.

To the fullest extent permitted by applicable law, NSI Security does not guarantee uninterrupted product operation, uninterrupted cloud or software service, continuous remote access, complete compatibility, or prevention of all security incidents, losses, failures, or unauthorized activity.

16. Limitation of Liability

To the fullest extent permitted by applicable law, NSI Security shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the purchase, installation, configuration, operation, failure, or use of any product.

This includes, without limitation:

Loss of profits, revenue, customers, or business opportunities;
Business interruption or operational downtime;
Loss, corruption, deletion, or recovery of data or video recordings;
Missed events, unavailable footage, or insufficient recording retention;
Network, internet, cloud, application, or service interruptions;
Security incidents, unauthorized access, theft, vandalism, or property loss;
Installation, removal, programming, configuration, or system-integration costs;
Electrician, contractor, technician, or other third-party labor charges;
Travel, lodging, equipment rental, lift rental, or site-access expenses; or
Any other indirect or consequential loss.

To the fullest extent permitted by law, NSI Security’s total cumulative liability for any claim relating to a product or transaction shall not exceed the amount actually paid to NSI Security for the specific product giving rise to the claim.

Nothing in these Terms excludes or limits any right or liability that cannot legally be excluded or limited under applicable law.

17. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless NSI Security, NSI Surveillance Inc., and their respective officers, employees, representatives, and affiliates from claims, losses, liabilities, costs, damages, and expenses arising from:

Your misuse of our website or products;
Your violation of these Terms;
Your violation of applicable law or third-party rights;
Your installation, configuration, maintenance, or operation of products;
Your collection, recording, use, storage, or disclosure of video, audio, biometric, license-plate, or personal information; or
Claims arising from your customers, employees, contractors, visitors, users, or other third parties.

18. Governing Law & Venue

These Terms of Service & Conditions of Sale shall be governed by and interpreted in accordance with the laws of the State of New Jersey, without regard to conflict-of-law principles.

Any legal proceeding arising from these Terms or a transaction with NSI Security shall be brought in an appropriate state or federal court located in New Jersey, unless otherwise required by applicable law.

19. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

20. No Waiver

Failure by NSI Security to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.

Any waiver must be expressly stated in writing by an authorized representative of NSI Security.

21. Entire Agreement

These Terms, together with the applicable quotation, invoice, order confirmation, Privacy Policy, Shipping Policy, Return & Refund Policy, and any separately signed written agreement, constitute the entire agreement concerning the applicable transaction.

In the event of a conflict, a separately signed written agreement or transaction-specific written quotation accepted by both parties will control only with respect to the conflicting provision.

22. Changes to These Terms

NSI Security reserves the right to update or modify these Terms of Service & Conditions of Sale at any time.

Changes become effective when published on this website unless otherwise stated.

The “Last Updated” date at the top of this page indicates when these Terms were most recently revised.

Your continued use of our website or purchase of products after updated Terms are published constitutes acceptance of the revised Terms.

23. Contact Us

If you have questions regarding these Terms of Service & Conditions of Sale or require assistance with an order, warranty claim, Return Merchandise Authorization (RMA), or general product inquiry, please contact NSI Security.

NSI Security
A Division of NSI Surveillance Inc.

Customer Support: (856) 317-0600

For your convenience, you may also submit your request through our Contact Us page. Simply complete the online contact form, and a member of our Customer Support team will respond as soon as possible.

Business Hours:
Monday–Friday: 9:00 AM–6:00 PM Eastern Time

Please have your order number or product serial number available when contacting us to help us assist you more efficiently.