NSI Security — A Division of NSI Surveillance Inc.

Last Updated: August 4, 2026

These Terms of Service & Conditions of Sale (the “Terms”) govern your use of the NSI Security website, quotations, orders, purchases, and related support. “NSI Security,” “we,” “us,” and “our” mean NSI Security, a division of NSI Surveillance Inc. By using this website, requesting a quotation, creating an account, placing an order, or accepting delivery, you agree to these Terms and to our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree, do not use the website or place an order.

1. Our role

NSI Security is a professional distributor of surveillance, networking, storage, and related technology products for residential, commercial, industrial, educational, government, and professional applications in the United States. Products may include IP cameras, NVRs, VMS products, PoE switches, networking and wireless equipment, storage, accessories, and related software or licenses.

Unless a separate written agreement signed by an authorized NSI Security representative expressly says otherwise, we supply products only. We do not provide installation, structured cabling, electrical work, engineering, programming, network administration, monitoring, or on-site configuration services.

2. Website use and accounts

You must use the website lawfully and provide accurate, current information. You are responsible for safeguarding your account credentials and for activity conducted through your account. You may not interfere with the website; attempt unauthorized access; transmit malware; scrape, reproduce, or commercially use our content without written permission; evade security or payment controls; submit fraudulent information; or violate applicable law or third-party rights.

We may suspend or terminate access, refuse service, or cancel an order when we reasonably believe there is fraud, abuse, a security risk, a Terms violation, or a legal or compliance concern.

3. Orders, quotations, and acceptance

All orders, purchase orders, quotation approvals, and payments are offers to purchase and remain subject to NSI Security review and acceptance. An automated order confirmation, payment authorization, quotation, or purchase order does not by itself constitute acceptance or guarantee availability, shipment, or a stated delivery date. We may accept an order by issuing an order confirmation, shipping the product, or otherwise confirming acceptance in writing.

We may refuse, cancel, delay, limit, or allocate an order because of pricing or data-entry errors; availability, allocation, backorder, or discontinuation; payment or identity verification issues; suspected fraud; incomplete information; legal, sanctions, export, manufacturer, or reseller restrictions; inaccurate product information; or unauthorized resale or use. If we cancel an accepted order after receiving payment, we will issue any applicable refund to the original payment method unless otherwise agreed in writing.

Written quotations are valid for 30 days unless the quotation states a different period. A quotation is based on the scope, quantities, specifications, assumptions, and site information known at the time issued. Changes in scope, manufacturer pricing, freight, taxes, duties, tariffs, availability, or other costs may require a revised quotation.

Any additional, inconsistent, or conflicting terms contained in a buyer purchase order, acknowledgment, portal, or other document are rejected and will not apply unless an authorized NSI Security representative expressly agrees to them in a separate signed writing.

4. Pricing, payment, taxes, and project orders

Prices are in U.S. dollars unless stated otherwise and may change before order acceptance. We may correct pricing, product-description, promotion, configuration, or website errors, including after an order is submitted. NSI Security is not required to honor an obvious error or an unauthorized discount.

Payment is due at the time of purchase unless we agree otherwise in writing. For project, commercial, special-order, custom-configured, non-stock, or large orders, we may require a deposit, progress payments, or payment in full before ordering, allocating, preparing, or shipping products. Unless a written quotation states otherwise, deposits become non-refundable once the order is accepted, inventory is allocated or ordered, configuration or preparation begins, or non-cancellable costs are incurred.

You are responsible for applicable sales, use, excise, and similar taxes, duties, shipping, freight, and charges stated on the order, invoice, or quotation, unless a valid exemption certificate is accepted by us before the order is processed. You authorize us and our payment processors to charge the amounts due. Chargebacks or payment disputes must not be used to bypass our return, RMA, warranty, or support processes. We may suspend service, recover reasonable collection costs where permitted by law, and contest improper chargebacks.

Credit accounts and invoice disputes

Any credit terms are available only upon NSI Security’s written approval and may be changed, suspended, or withdrawn at any time for a past-due balance, material breach, suspected fraud, adverse credit information, pricing error, or other reasonable business or compliance concern. We may require prepayment before accepting or shipping future orders.

A business buyer must submit an invoice dispute in writing within 30 days after the invoice date, with sufficient supporting detail. Clerical, typographical, and computational errors are subject to correction. This invoice-dispute process does not limit consumer rights that cannot legally be waived.

5. Product information and suitability

We make reasonable efforts to provide accurate descriptions, specifications, images, compatibility information, and availability. Manufacturers may change product design, packaging, included accessories, firmware, software, mobile apps, cloud services, features, or documentation without notice. Images are for general reference and may not show the exact item, revision, accessory, firmware, or color supplied. In the event of a material conflict, current manufacturer documentation controls.

Products are professional-grade equipment and may require technical knowledge for design, installation, configuration, operation, security, and maintenance. Before purchasing, you are responsible for confirming suitability for your application, including network and bandwidth capacity, storage and retention, PoE and electrical requirements, mounting and environmental conditions, licensing, firmware, software, and compatibility.

Guidance from our team is based on the information you provide and is not engineering, legal, code-compliance, or site-suitability certification. You remain responsible for final system design and project requirements.

6. Installation, cybersecurity, and compliance

You are responsible for installation, mounting, cabling, electrical work, grounding, surge protection, configuration, passwords, user permissions, remote access, firmware and software updates, network security, backups, recording retention, testing, and ongoing maintenance. Incorrect selection, installation, wiring, programming, configuration, inadequate network or storage capacity, and failure to maintain security are not product defects.

You are also responsible for obtaining required permissions and complying with all applicable building, electrical, fire, privacy, surveillance, audio-recording, biometric, workplace, and local laws. This includes the collection, use, storage, sharing, and deletion of video, audio, facial-recognition, biometric, license-plate, and other personal data. NSI Security does not provide legal advice and does not determine whether your use of a product is lawful.

You must comply with applicable U.S. export-control, sanctions, import, re-export, transfer, and end-use laws and with manufacturer channel restrictions. You may not export, re-export, sell, transfer, or use a product in a prohibited destination, by a prohibited person, or for a prohibited end use.

7. Third-party products and compatibility

Compatibility among products, software, cloud services, and equipment from different manufacturers is not guaranteed. Third-party devices may require additional configuration and may not operate as plug-and-play products. Compatibility can be affected by ONVIF profile or feature support, firmware and software versions, codecs, stream settings, decoding and bandwidth limits, network topology, licensing, updates, and discontinued support.

You are responsible for verifying compatibility before purchase. General compatibility guidance is not a guarantee unless we specifically confirm compatibility in writing for the complete proposed system.

8. Returns, RMA, and serial-number controls

Returns are governed by our Return & Refund Policy. A Return Merchandise Authorization (RMA) issued by NSI Security is required before products are returned. We record serial numbers and other identifying information before shipment and verify returned products against our records.

Return for credit — unused product

At our discretion, we may accept an unused product for return for credit when it was purchased directly from NSI Security no more than 30 days before the return request, remains unopened in its original packaging, and is in new, resalable condition. You must provide proof of purchase and the payment method used for the original transaction. You are responsible for return freight unless we agree otherwise in writing.

Returns must be shipped in protective outer packaging and include the original unopened product box, all instructions, accessories, inserts, and packaging. Do not place tape or shipping labels directly on the manufacturer retail box. Special-order, custom-configured, non-stock, clearance, and other expressly non-returnable items are non-returnable unless we approve an exception in writing. Any approved exception may be subject to a restocking fee.

A product with an altered, removed, defaced, missing, unreadable, or mismatched serial number or identification label may be refused and may be ineligible for a refund, exchange, replacement, or warranty service. Do not write on, tape, or place shipping labels directly on manufacturer retail packaging. Returns must include all original items, accessories, manuals, cables, hardware, licenses, software, and packaging. Incomplete, damaged, marked, or unsellable returns may be refused, receive a reduced refund, or be subject to charges as permitted by our Return & Refund Policy.

Eligible non-defective returns not caused by an NSI Security error or verified shipping damage may be subject to a restocking fee of up to 20%.

Initially defective products and repair service

As a customer-service accommodation, and subject to the applicable manufacturer policy and our review, an initially defective product (“bad out of box”) may be exchanged for a new product or returned for credit. You must provide the invoice or order number and any diagnostic information we reasonably request. Manufacturer policies and eligibility periods vary by product.

We may provide an advance replacement, exchange, or credit at our discretion. If the manufacturer or our inspection determines that the product is not initially defective, is not in new condition, or failed because of user damage, misuse, abuse, improper installation, configuration, or another non-warranty cause, you are responsible for the original product, any replacement or credit previously issued, and applicable repair, shipping, handling, or restocking charges.

For warranty repair or other manufacturer service, NSI Security may, as a convenience, submit the product to the manufacturer on your behalf. Manufacturer repair decisions control. You are responsible for any non-covered repair, shipping, handling, diagnostic, or related charges, as permitted by applicable law.

9. Shipping, delivery, title, and risk of loss

Shipping and delivery are governed by our Shipping Policy. Delivery dates, tracking estimates, and inventory timing are estimates only and are not guaranteed. To the extent permitted by applicable law, title and risk of loss pass to you when the shipment is delivered to the carrier. You must inspect shipments promptly and report damage, shortages, or incorrect items according to our Return & Refund Policy.

We are not responsible for delay or non-delivery caused by carriers, freight companies, weather, customs, governmental action, labor disruptions, supplier delays, shortages, allocation, inaccurate delivery information, or other circumstances outside our reasonable control.

10. Warranties

Warranty coverage is limited to the warranty stated on the applicable product listing, written quotation, or manufacturer warranty documentation. Unless expressly stated otherwise in writing, manufacturer warranties apply and are subject to the manufacturer’s terms, exclusions, diagnostic requirements, repair or replacement procedures, and service decisions. NSI Security may assist with an eligible claim but does not manufacture the products and does not extend, replace, or override a manufacturer warranty.

Except where prohibited by law or expressly stated in a written warranty, products and website content are provided “as is” and “as available.” We do not guarantee uninterrupted operation, continuous recording, cloud or application availability, remote access, complete compatibility, prevention of all security incidents, or that a product will meet every particular requirement. Nothing in these Terms limits a warranty or consumer right that cannot legally be limited.

11. Recording Systems; Data Retention; Third-Party Installation and Configuration

(a) No Guaranteed Recording or Retention Period

Video surveillance systems, network video recorders (NVRs), digital video recorders (DVRs), cameras, hard disk drives, memory cards, and all related hardware, software, firmware, networks, and storage media (collectively, a “Recording System”) are not fail-safe. NSI Security makes no representation, warranty, certification, or guarantee that a Recording System will operate continuously, record every event, preserve every recording, or retain recorded video, audio, metadata, or other data for any specified period.

(b) Retention Estimates

Actual recording duration and data availability vary according to circumstances outside NSI Security’s possession and control, including storage capacity and condition; number and type of connected devices; resolution; frame rate; bitrate; compression; recording mode and schedule; event and motion settings; scene activity; overwrite rules; firmware and software; network performance; electrical power; system health; environmental conditions; and installation, programming, configuration, use, and maintenance. Any storage calculation, retention estimate, product specification, recommendation, or other information supplied by NSI Security is furnished solely for general product-planning purposes. It is an estimate only, does not constitute a promise or warranty, and must not be relied upon as confirmation of actual or future recording duration or footage availability.

(c) Customer and End-User Responsibility

The customer, end user, and the party that installs, programs, configures, services, monitors, or maintains the Recording System are solely responsible for system design, storage selection, installation, programming, recording schedules, event settings, overwrite settings, time synchronization, account access, cybersecurity, testing, inspection, maintenance, and verification of recording and playback. Such parties are also solely responsible for confirming at reasonable intervals that all intended devices are online; recording is enabled and functioning; the date and time are correct; storage media are healthy and recognized; recordings can be located, played, and exported; and the available retention period satisfies the end user’s requirements. Recordings that may be important must be exported and securely preserved without delay.

(d) Third-Party Systems

NSI Security is a product distributor. NSI Security is not the installer, monitoring provider, custodian of recordings, operator, or maintainer of an end user’s Recording System. With respect to any system installed, programmed, configured, serviced, maintained, monitored, operated, or modified by the customer, end user, installer, dealer, contractor, or any other third party, NSI Security has no duty or obligation to supervise, audit, investigate, reconstruct, validate, or determine the system’s present or historical condition, settings, operation, storage utilization, recording performance, retention period, or footage availability.

(e) No Certification, Opinion, or Allocation of Fault

NSI Security cannot and will not determine, verify, represent, warrant, or certify how long any recorder should have retained footage; whether any particular recording should exist; why footage or data is missing, incomplete, inaccessible, corrupted, overwritten, or unavailable; how a Recording System was configured or operating at any prior time; or which person or entity is responsible for any installation, programming, configuration, maintenance, operational, storage, or recording issue. NSI Security will not provide an official letter, affidavit, declaration, expert opinion, forensic opinion, certification, litigation report, or other statement that assigns fault, causation, or responsibility concerning a Recording System handled by another party.

(f) No Reliance on General Assistance

Product literature, specifications, storage estimates, compatibility guidance, system-design suggestions, and general troubleshooting or technical assistance supplied by NSI Security are informational only. None of the foregoing constitutes an inspection, audit, forensic examination, certification, assumption of operational responsibility, or verification of a particular Recording System’s condition, configuration, performance, security, recording history, retention period, or footage availability, and no person or entity may reasonably rely upon such information for any such purpose.

(g) Excluded Recording Losses

To the fullest extent permitted by applicable law, NSI Security shall not be responsible or liable for missing, incomplete, inaccessible, corrupted, deleted, overwritten, unrecoverable, or otherwise unavailable footage, audio, metadata, or other data arising out of or relating to hardware or storage failure; defective or degraded media; insufficient capacity; incorrect selection, installation, wiring, programming, configuration, scheduling, motion or event settings, date or time settings, overwrite settings, permissions, passwords, or account access; network, internet, cloud, application, or electrical interruption; firmware or software conditions; unauthorized access; inadequate testing, inspection, maintenance, export, or backup; incompatible, unsupported, altered, damaged, or improperly maintained equipment; or any act or omission of a customer, end user, installer, dealer, contractor, service provider, manufacturer, or other third party.

(h) No Substitute for Other Protections

A Recording System is not insurance and is not a substitute for emergency services, security personnel, appropriate physical safeguards, business-continuity procedures, independent data backups, or other risk-management measures.

12. Limitation of liability

To the fullest extent permitted by law, NSI Security and NSI Surveillance Inc. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to a product, website, quotation, or transaction. This includes loss of profits, revenue, business opportunities, data, video, recordings, property, or goodwill; missed events; downtime; network, cloud, or service interruptions; theft, vandalism, unauthorized access, or security incidents; and installation, removal, programming, integration, contractor, travel, rental, or other third-party costs.

To the fullest extent permitted by law, our total cumulative liability for any claim relating to a specific product or transaction will not exceed the amount actually paid to NSI Security for the specific product giving rise to that claim. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

13. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless NSI Security, NSI Surveillance Inc., and their officers, employees, representatives, and affiliates from claims, losses, liabilities, costs, damages, and expenses arising from your misuse of the website or products; violation of these Terms or applicable law; installation, configuration, maintenance, or operation of products; or collection, recording, use, storage, disclosure, or deletion of video, audio, biometric, license-plate, or personal information.

14. Intellectual property

Website content, including text, graphics, logos, photographs, videos, layouts, product descriptions, downloadable materials, and documentation, is owned by NSI Security, its licensors, or the applicable manufacturer and is protected by applicable intellectual-property laws. You may not copy, reproduce, modify, republish, distribute, scrape, sell, license, or commercially use it without written permission from the applicable rights holder. Manufacturer names, trademarks, logos, and materials remain the property of their respective owners and are used for identification and informational purposes.

15. Trademark use by authorized dealers

This section applies only to a buyer that NSI Security has expressly approved in writing as an authorized dealer or reseller and that remains in good standing (“Authorized Dealer”). Subject to these Terms and our written brand guidelines, NSI Security grants the Authorized Dealer a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use, display, reproduce, and publish NSI Security’s name, brands, trade names, trademarks, and service marks that we expressly approve in writing (the “NSI Marks”), solely to promote and resell genuine products purchased from NSI Security.

The Authorized Dealer must comply with our trademark-use guidelines, which are available upon request. The Authorized Dealer may not contest NSI Security’s ownership of the NSI Marks; alter, deface, remove, cover, mutilate, or add to the NSI Marks; use the NSI Marks in its company name, affiliate name, telephone number, domain name, URL, keyword, or social-media or business-profile identifier; or register or attempt to register any name or identifier that is identical or confusingly similar to an NSI Mark.

The Authorized Dealer may add local-language labels, inserts, or product-container information only when required by applicable law and only if the additions do not alter, obscure, or misrepresent the product or its branding. If an Authorized Dealer uses an NSI Mark in a company name, domain name, URL, or other prohibited identifier, it must promptly change or transfer it to NSI Security upon written or electronic notice.

No rights are granted in a third-party manufacturer’s trademarks, logos, product images, or other intellectual property unless that rights holder separately authorizes the use. This clause does not authorize use of UNV, Guarding Vision, or any other manufacturer’s marks beyond the rights that manufacturer permits.

An Authorized Dealer may describe a product only using specifications, features, warranties, marketing materials, and claims that NSI Security or the applicable manufacturer has approved in writing or published through an official source. The Authorized Dealer must not make false, misleading, unsupported, or disparaging statements about NSI Security, a manufacturer, or a product, and must promptly notify NSI Security of material product complaints or claims it receives.

16. Governing law, venue, and disputes

These Terms and all related transactions are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles. Any legal proceeding must be brought in an appropriate state or federal court located in New Jersey, unless applicable law requires a different forum.

17. General terms

If any provision is invalid or unenforceable, it will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver of it. A waiver must be in writing and signed by an authorized NSI Security representative.

These Terms, the applicable quotation, invoice, order confirmation, Privacy Policy, Shipping Policy, Return & Refund Policy, and any separately signed agreement form the entire agreement for the applicable transaction. If there is a conflict, a separately signed agreement or transaction-specific quotation accepted by both parties controls only as to the conflicting provision.

We may update these Terms from time to time. Updated Terms apply when posted, unless a different effective date is stated. Terms in effect when an order was accepted apply to that order, except where applicable law requires otherwise.

18. Contact

For questions about these Terms, an order, or an RMA, contact NSI Security at sales@nsi-security.com or (856) 317-0600, Monday–Friday, 9:00 AM–6:00 PM Eastern Time. Please include your order number or product serial number when available.